Before installing, you need make sure to sign up for the service, by creating an account on Hidden24 and purchase an active subscription.

After you have subscribed to Hidden24 you need to create a VPN connection on your computer
(and/or phone, iPad or home wifi router), to be able to connect to our datacenters.

You need to do this only once for each computer or device.



1. Which one: IKEv2, L2TP/IPSEC or PPTP?

We offer three different connection options for your VPN: IKEv2, L2TP/IPSEC or PPTP.

IKEv2 is the most modern of the three protocols. It offers 256 bits IPSEC encryption. It also has the advantage of very quick connection times, and it can “roam”, meaning that if your underlying network changes or drops momentarily, it will still stay connected. Finally, it is the easiest one to set up. We recommend using IKEv2, with one important exception. It currently does not work with our TV service, such as BBC. If you want to watch TV, please use one of the other two protocols below instead.

L2TP/IPSEC is also safe (256 bits IPSEC encryption), and similar to IKEv2. We offer it for backwards compatibility – some devices have support for IKEv2, others have not. It’s also good to have a “backup option” – if you have issues getting IKEv2 to work for any reason, you can try with IPSEC/L2TP instead. Importantly, if you are planning to use the VPN to watch TV, please USE this type of connection (L2TP/IPSEC)!, as our IKEv2 datacentres does not yet work with TV.

PPTP is great if you want to protect your entire home network, and get a UK IP-address for every device on your home network (including SmartTVs, FireSticks and AppleTVs). Many routers can connect to PPTP, and by connecting your router, you will protect every device on your home network in one go. While the encryption is less strong (with 128 bits encryption), it is still secure for all practical purposes.

Please remember that you can create and set up several VPN connections in parallel on your computer, for example one IKEv2, and one L2TP/IPSEC. You can then choose which one to connect with each time, depending on your needs.

You can find instructions for all three types of connections if you scroll down the various sections on this page.

2. Instructions for IKEv2

Please follow these simplified instructions to create an IKEv2 VPN connection, and start using Hidden24 with your new login and password.



2.1 Simplified IKEv2 Instructions

To set up an IKEv2 connection on any type of device, use these simplified Instructions:

Step A: Create a VPN connection with the following settings

Type of VPN Connection: IKEv2
Server Address: ikev2-uk.hidden24.co.uk VPN Square Icon
Remote ID:* ikev2-uk.hidden24.co.uk VPN Square Icon
Account: *YOUR USERNAME*
Password: *YOUR PASSWORD*

* only some devices ask for this information

Notes:
When you set up the connection, make sure to select the VPN Type actively = do not select “automatic” or similar.
In Windows, for the field VPN Provider, please select “Windows (built-in)”

Step B: Connect to Hidden24

With your newly created connection, you are now able to connect to Hidden24, and start using the web securely and anonymously with the UK IP address.

3. Instructions for L2TP/IPSEC

Please follow these instructions to create an L2TP/IPSEC VPN connection, and start using Hidden24 with your new login and password. If you need more help, there are more detailed Installation Guide PDFs for all kind of devices further down on this page.



3.1 Simplified L2TP/IPSEC Instructions

If you already know how to set up a L2TP/IPSEC connection, use these simplified Instructions:

Step A: Create a VPN connection with the following settings

Type of VPN Connection: L2TP / IPSEC
Server Address: connect.hidden24.co.uk VPN Square Icon
Account: *YOUR USERNAME*
Password: *YOUR PASSWORD*
Shared Secret/PSK*: AnonymousMe VPN Square Icon

* be careful with upper and lower case

Make sure to select “Send all traffic over VPN connection” or similar, if you have that option available, possibly under “Advanced Settings”.

Step B: Connect to Hidden24

With your newly created connection, you are now able to connect to Hidden24, and start using the web securely and anonymously with the UK IP address.



3.2 Detailed L2TP/IPSEC Instructions

Step A: Select your system

Select your operating system in the below table and choose the correct PDF instructions. If the guide provided is not for your exact version, you will still most likely find the guide useful, as creating a VPN connection typically is similar across versions of the same device.




windows-logo Windows Windows 10 Download Icon Download .PDF Guide
Windows 7 Download Icon Download .PDF Guide



Apple/Mac Logo Apple Mac OS Download Icon Download .PDF Guide
iPhone Download Icon Download .PDF Guide
iPad Download Icon Download .PDF Guide



Andriod Logo Android Android 8 Download Icon Download .PDF Guide
Android 7 Download Icon Download .PDF Guide

Step B: Create connection

Follow the instructions in the PDF to set up the VPN connection.

Step C: Connect to Hidden24

Login with the user name and password you chose while subscribing to Hidden24. Then press the Connection button to start using Hidden24.



4. Instructions for PPTP

4.1 Simplified PPTP Instructions

Step A: Create a VPN connection with the following settings

Type of VPN Connection: PPTP
Server Address: pptp.hidden24.co.uk VPN Square Icon
Account: *YOUR USERNAME*
Password: *YOUR PASSWORD*

Step B: Connect to Hidden24

With your newly created connection, you are now able to connect to Hidden24, and start using the web securely and anonymously and with the UK IP address.

4.2 Detailed PPTP Instructions

Asus Router Asus Router RT-N66U Download Icon Download .PDF Guide

5. Install an IP-address for another country – only with L2TP/IPSEC

With Hidden24, you can choose if you want a UK IP-address (the default), or if you want an an IP address from another country. The additional countries we currently support are USA, Germany, France, Italy, Spain and Sweden. You can install them all, and easily switch between them as you need. Here is the guide for how to install additional IP-addresses for additional countries. Please download the instructions here.